Auto tow custody
The core flow: from the crash site to the authorized shop, with the chain closed end to end.
orbit trazia
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Chain of custody · Claims
From the crash site to the shop, with evidence.
Between the crash and the shop, the carrier loses sight of the vehicle: what happened is whatever the tow provider says happened. orbit trazia closes that gap with an adhesive tag the adjuster sticks on and scans at the scene, leaving verifiable checkpoints along the whole tow.
orbit trazia
chain of custody · claims
01 · Context
The blind spot in the tow.
The tow is run by a third party, and the carrier only learns what happened from what that third party reports. There is no verifiable record of its own for where the unit went or how long it took. Three costs live in that gap: operational fraud — route deviations, unauthorized shops, stripped parts, double-billed tows — SLA friction, because time is measured by the provider's word, and the policyholder left in the dark, calling the claims desk.
02 · What it is
orbit trazia in one sentence
The intelligence layer that digitizes the chain of custody of a damaged vehicle: a tag with a BLE beacon and QR code that needs no SIM, no cable and no charging; a platform where claims and anti-fraud teams watch every tow in progress; and models that compare the real route against the expected route to the assigned shop and raise alerts.
Existing solutions fall short because they were built for fleets, not for claims. Traditional GPS means a SIM, installation, a battery and a recurring per-unit cost — and a damaged vehicle is a temporary asset: you monitor it once, for a few hours, and never again.
03 · How it works
Four steps. No magic.
From the crash site to the authorized shop, with the record closing itself.
01
Activation
The adjuster attaches the device to the unit and scans its QR at the scene. It is bound to the claim number and the point of origin is locked in, independently of the tow operator.
02
Checkpoints
During the tow, the beacon rides Apple's and Google's device networks to log real, verifiable checkpoints. No chip, no cable, no charging.
03
Verification
Every checkpoint is matched against the expected corridor between origin and assigned shop. A deviation, an unusual delay or a change of custody triggers an alert to the anti-fraud team.
04
Evidence
When arrival at the authorized shop is confirmed, custody closes. A sealed record of route and timestamps is generated and pushed to the carrier's core.
Cadena de custodia · orbit trazia en vivo
What it does not promise
Checkpoints are opportunistic: they depend on smartphones passing near the unit, so coverage means routes with vehicle traffic. The promise is not continuous tracking or a blue dot moving across a map — it is honest verification. On a stretch with no traffic, the record shows the gap instead of inventing a position.
04 · What it does
Where it goes to work.
Four applications over the same sealed record.
Tow provider scoring
An objective history of times and deviations per provider, for the contracting desk and contract renegotiation.
Evidence file
A sealed package, exportable as PDF and JSON, for audit, anti-fraud and civil litigation.
Policyholder tracking
The status of their vehicle's tow, to cut calls to the claims desk without touching the company's systems.
05 · Benefits
What changes when you have it.
What changes in claims when the tow stops resting on the provider's word.
Request demo1
Evidence, not reports
The tow comes to rest on a sealed record the anti-fraud team can take to a committee.
2
Zero operational friction
No SIM, no cable, no charging: the adjuster attaches and scans, and nothing else changes in the field.
3
Priced for a temporary asset
Built for a unit you monitor for a few hours and never again, without the per-unit recurring cost of fleet telematics.
4
Actionable alerts
You are notified only when something leaves the expected corridor, under the carrier's own risk policies.
5
Runs on your core
REST APIs, webhooks, ACORD compatibility and SAML SSO: no need to replace the systems you already run.
06 · Video
Custody, live.
The whole run: the tag activated at the crash site, checkpoints appearing during the tow, and the file closing on arrival at the shop. Recorded in the platform, no cuts.
07 · Integrations
It sits on what you already run.
Without replacing the core, and declaring what it does not use, too.
Core integration
REST APIs and webhooks, declared ACORD compatibility, SAML SSO, an SDK for the client's adjuster app, and data delivery to the carrier's warehouse.
Device technology
A BLE 5.0+ beacon with a CR2032 coin cell and a QR code. Location rides the Apple Find My and Google Find My Device networks.
What it explicitly does not use
No SIM, no LTE-M, no external battery, no dedicated per-unit GPS. That is precisely why cost does not scale with claim volume.
Data and retention
SHA-256 sealing per event, PDF and JSON export, TLS 1.3 in transit and encryption at rest, and 90-day retention after custody closes under Mexican data-protection law.
08 · Industries
Today, auto insurance only.
The product is built around the auto claim file and the tow provider.
01 / Auto insurers
The primary target. Buying teams: claims, anti-fraud and operations.
02 / MGAs and brokers
With their own claims operation, over the same custody flow.
03 / Reinsurers
Indirectly, through the claim's evidence file.
09 · Contact
Let's put orbit trazia to work at your company.
trazia has its own site, with the platform explained in detail and access to the console.