Submission reading
Every quote submission email is identified and classified with no manual intervention.
orbit mail
/
AI inbox
Your inbox is no longer a black box.
orbit mail connects your reinsurance desk's inboxes, classifies every incoming email, extracts the submission data and its attachments, and creates the case in the system you already use.
orbit mail
inbox · ai
01 · Context
The problem we are solving.
In insurance, fintech, and banking, hundreds of processes still arrive by email: requests, claims, attachments, slips, clarifications. Entire teams spend the day reading, labeling, and forwarding emails. orbit mail turns that messy stream into structured cases your operation can execute.
02 · What it is
orbit mail in one sentence
An AI layer over your operational inbox that reads every incoming email, identifies its intent, extracts key data, normalizes it, and creates or updates the case in your system. No brittle rules, no filters that break.
03 · How it works
Four steps. No magic.
Not a magic button. A clear, governed and auditable process that connects with what you already have.
01
Inbox connection
The company's shared mailboxes connect, one or several per line of business, and every incoming email is ingested automatically.
02
AI categorization
An agent classifies the email into one of seven business categories and detects whether it is a new case or a follow-up.
03
Data extraction
Broker, insured, total insured value, line of business, and dates are pulled from the email body and its attachments: slips, SOVs, survey reports, and loss records.
04
Case creation
The case is created or updated in the client's own system with the information already structured, ready for the desk to work.
Real process · orbit mail live
04 · What it does
Real use cases in production.
Five processes already running in production across 47 connected inboxes at four companies in one reinsurance group.
Submission extraction
Broker, insured, insured value, and line of business come out of the email and its attachments.
Automatic case creation
The case is generated in the client's system with everything needed to quote, no typing.
Operational email routing
The same inbox separates placement, collections, payments, and claims from new submissions.
Leaving the manual tool
An ongoing project moves day-to-day operations off a generic task tool and onto the full flow.
05 · Benefits
What changes when you have it.
What changes on a reinsurance desk when no submission depends on someone opening the inbox in time.
Request demo1
No submission left behind
It no longer depends on someone checking an overloaded shared inbox in time.
2
From weeks to minutes
A quote submission is processed in 2 to 5 minutes instead of weeks or months.
3
Reliable classification
98% accuracy identifying quote submission emails correctly.
4
Cases ready to work
96.5% of cases are created in the client's system with no manual input.
5
Scales with volume
Today it runs across 47 connected inboxes at 4 companies, without losing track of a single email.
06 · Video
Let us see it in action.
A submission email arriving at the desk, the category the AI assigns to it, the data it extracts from the body and the attachments, slip, SOV, and loss record, and the case created in the management system. Recorded in the platform with simulated data.
07 · Industries
For sectors where errors are expensive.
Designed and tested in insurance · banking · fintech. Sectors where traceability and precision are non-negotiable.
01 / Insurance
FNOL and clarifications
Automatic opening of claims arriving by email, with data and photo extraction.
02 / Fintech
Transactional support
Ticket triage, payment disbursement, and claims categorized instantly.
03 / Banking
Requests and complaints
Classification of regulatory complaints with SLA compliance and traceability.
08 · Applications
Concrete ways to apply it.
Application · 01
Auto claims mailbox
An insurer processes 14,000 emails/month with automatic case opening and acknowledgment replies.
APPLICATIONApplication · 02
Reinsurance bordereaux
A reinsurer normalizes slips from 40 cedents without touching Excel.
APPLICATIONApplication · 03
Regulated complaints
A bank categorizes complaints and triggers the regulator's SLA automatically.
APPLICATIONApplication · 04
Claims mailbox
Turns every FNOL received by email into an open claim in the core system.
USE CASEApplication · 05
Quotes by email
Slips and submissions flow automatically into the quoting engine.
USE CASEApplication · 06
Complaints inbox
Tone detection, categorization, and the regulatory SLA triggered.
USE CASE09 · Before and after
What changes, side by side.
An honest comparison between how your team operates today and with orbit mail.
Before / Without orbit mail
Today's day-to-day
- ✕ Teams dedicated to classifying emails by hand
- ✕ Outlook rules that break every week
- ✕ Attachments unread until someone opens them
- ✕ Regulatory SLAs breached because of lost emails
- ✕ No real metrics on inbound volume
After / With orbit mail
The day-to-day with AI
- ✓ Automatic triage within seconds of email arrival
- ✓ Files organized the way internal regulatory areas require: finding something is just searching the right word
- ✓ The model learns from the team's feedback
- ✓ OCR structures the content of attachments
- ✓ SLA triggered the instant the email is received
- ✓ Dashboard with live volume, intent, and backlog
10 · Metrics
The numbers that matter.
Figures read from the product dashboard for the group's most advanced company, as of 22 August 2026.
98%
Accuracy classifying quote submissions
2-5 min
Per submission, versus weeks or months before
96.5%
Of cases are created with no manual input
47
Inboxes connected across 4 group companies
11 · Impact · No brainer
Email is no longer invisible work.
What your team did by hand, reading, classifying, copying, and routing, now happens in seconds. They are freed up to resolve what the AI escalated.
Run the discovery with rocky98%
Classification accuracy
96.5%
Cases with no manual input
2-5 min
Per submission
47
Connected inboxes
12 · Security and compliance
Built for regulated sectors.
If your industry does not forgive errors or leaks, this is the floor, not the ceiling.
Encryption
In transit and at rest
TLS 1.2+ and storage encryption across all environments.
Audit
Full traceability
A log of every access and every system decision.
Privacy
GDPR + LFPDPPP
Compliance with personal data regulations.
DLP
Data loss
PII detection and exfiltration blocking.
13 · Contact
Let us get orbit mail running in your company.
30-minute demo with your real data. If it fits, we define a measurable pilot. If not, we tell you which orbit product does fit.